Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at contact@emagcy.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a number, place the item securely in its original packaging and we require a Receipt or proof of purchase., and mail your return to the following address:

 

EMAGCY

Attn: Returns

Omonia Avenue 67  

Limassol Cyprus, 3052  

 

Return shipping charges will be paid or reimbursed by the customer. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

 

The following items cannot be returned or exchanged: 

 

Most electronics must be returned within 14 days. 

Including but not limited to: 

 

3D printers, 3D printing supplies and products, Audio systems, Computers, laptops, and computer hardware.

Camcorders and digital cameras.

Digital music players.

Drones Electric bicycles and scooters.

 GPS units Hoverboards Musical instruments and DJ equipment. 

Portable video players Printers (3D printer policy above) 

Radio-controlled vehicles 

Smart watches and activity trackers

 Tablets, e-tablets, and e-readers

 Televisions Video game hardware 

Post-paid cell phones (for purchases on or after August 1, 2020) 

Must be returned within 14 days: Pre-paid cell phones 

 

Not available for return: 

Electronically fulfilled PINs or minutes for prepaid cellular devices

 Video Game download cards 

eDelivery software

 Personal Intimate Massagers (includes opened and unopened items)

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

  

     ●     A €3.00 restocking fee will be charged for all returns only in Cyprus !          

     ●     Next contact your bank. 

There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@emagcy.com   

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

+357-2525-4344 

contact@emagcy.com