WARRANTY & SUPPORT
Built to last. Backed by warranty.
Shop with confidence. Our products are covered by applicable manufacturer or supplier warranties, with our team here to help when you need support.
01
Warranty Coverage
Eligible products are covered by the applicable manufacturer or supplier warranty against manufacturing defects and faults that occur during normal use.
02
Warranty Period
Warranty periods vary by product, brand and manufacturer. The applicable warranty information is provided with the product or can be confirmed by our team before or after purchase.
03
Warranty Support
If you experience a problem with a product, contact EMAGCY with your order details and a description of the issue. Our team will guide you through the appropriate warranty support or claim process.
HOW IT WORKS
How to make a warranty claim
If something goes wrong with an eligible product, our team will help you through the warranty process from start to finish.
01
Contact us
Contact our team with your order details, product information and a brief description of the issue.
02
Provide the details
We may ask for proof of purchase, the product serial number, photos or other information needed to assess the issue.
03
Product assessment
The product may need to be inspected or sent to an authorised service centre to determine whether the issue is covered by warranty.
04
Resolution
If the claim is approved, the appropriate warranty solution will be arranged in accordance with the applicable warranty terms.
WARRANTY EXCLUSIONS
What is not covered
Warranty coverage generally does not apply to damage or faults caused by circumstances outside normal product use or manufacturing defects.
01
Accidental damage
Damage caused by drops, impacts, liquid exposure or other accidental events, unless specifically covered by the manufacturer’s warranty.
02
Normal wear and tear
Normal wear and tear or cosmetic deterioration resulting from regular use.
03
Unauthorised repairs
Damage caused by repairs, modifications or servicing carried out by unauthorised persons or service providers.
04
Incorrect installation or use
Damage resulting from incorrect installation, improper setup or use contrary to the product instructions.
05
Manufacturer exclusions
Issues that fall outside the applicable manufacturer or supplier warranty terms.
WARRANTY COVERAGE
Warranty periods
Warranty periods vary by product, brand and manufacturer. The applicable warranty information is provided with the product or confirmed at the time of purchase.
01
Check your product
Warranty coverage and duration can vary depending on the product, brand and manufacturer.
02
Keep your proof of purchase
Your order confirmation, invoice or receipt may be required when making a warranty claim.
03
Contact EMAGCY
If you are unsure about your warranty coverage, contact our team and we’ll help you check the applicable terms.